Shipping policy
Shipping Policy
At Paw Pantry, we want every customer to know what to expect after placing an order. This Shipping Policy describes our delivery coverage, shipping rates, estimated transit times, and important information regarding order fulfillment and delivery.
Where Paw Pantry Ships
Paw Pantry currently offers shipping within the United States only. We do not provide international shipping or deliver orders to addresses located outside the United States.
A valid and complete U.S. delivery address must be provided during checkout.
Shipping Options
Customers may choose from the following shipping methods:
Standard Shipping
Estimated delivery: 3–5 business days
Shipping rate: $8.00
FREE Standard Shipping on qualifying orders of $70.00 or more
When an eligible purchase reaches the $70.00 threshold, the Standard Shipping charge will be waived.
Express Shipping
Estimated delivery: 1–2 business days
Shipping rate: $15.00
Express Shipping is available as an expedited option. The $15.00 fee applies even when an order qualifies for free Standard Shipping.
The available delivery method and applicable shipping cost will be shown at checkout before payment is finalized.
Order Processing
Orders require preparation before they are transferred to the shipping carrier. Fulfillment generally takes place during regular business days and excludes weekends and U.S. federal holidays.
The shipping estimates listed above refer to carrier transit time after dispatch and do not include the time required to process and prepare an order.
Additional processing time may occur during holidays, promotional events, periods of high order volume, or other exceptional circumstances.
Estimated Transit Times
While we make reasonable efforts to ship orders promptly, all stated delivery timeframes are estimates rather than guaranteed arrival dates.
Delivery schedules can be affected by severe weather, transportation interruptions, carrier network delays, seasonal demand, or other circumstances beyond Paw Pantry's reasonable control.
Tracking Your Package
When tracking is available, shipment details will be provided after your order has been dispatched.
Please allow sufficient time for the carrier to scan the package and update its tracking system. Tracking activity may not appear immediately after shipment confirmation.
Address Changes and Accuracy
Customers are responsible for reviewing their shipping information carefully before completing checkout. Please ensure that your recipient name, street address, apartment or unit number (if applicable), city, state, and ZIP code are correct.
If you discover an address error after submitting an order, please contact Paw Pantry as soon as possible. We will attempt to make the correction if fulfillment has not been completed, but we cannot guarantee changes once an order has been shipped.
Delayed or Lost Shipments
If your package has not arrived within the anticipated delivery period, please review the latest carrier tracking information.
If tracking indicates an extended delay, possible loss, or another unusual issue, contact us with your order details. Paw Pantry will review the available shipment information and assist you with the appropriate next steps.
Undeliverable and Returned Packages
A shipment may be returned to us when the carrier cannot complete delivery due to an incorrect or incomplete address, an inaccessible delivery location, or another delivery-related issue.
If a package needs to be shipped again because inaccurate address information was supplied when the order was placed, additional shipping charges may apply.
Contact Paw Pantry
For questions concerning shipping rates, tracking, delivery, or this Shipping Policy, please contact us:
Paw Pantry
3709 Merion Dr
Augusta, GA 30907
United States
Phone: 706-631-6922
Email: DeshawnaAllinson559@gmail.com